Privacy Policy

Information We Collect

Depending on your interaction with us, we may collect:

• Identity and contact details (full name, phone number, email address).
• Booking details (service requested, preferred schedule, address, notes, and attachments).
• Technical and usage data (device/browser type, pages visited, referral source, and interaction events).
• Communication records (messages sent through forms, WhatsApp links, or support channels).

How We Use Your Information

We process personal data for the following purposes:

• To review, schedule, and manage booking requests.
• To match requests with suitable service professionals and coordinate visits.
• To communicate status updates, confirmations, reminders, and support messages.
• To improve service quality, detect misuse, and monitor website performance.
• To comply with legal, tax, accounting, and regulatory obligations.

Legal Bases for Processing

We process personal data when necessary to perform our service contract with you, to pursue legitimate business interests (such as fraud prevention and quality monitoring), to comply with legal obligations, or where consent is required by law.

How We Share Information

We share data only when required for service delivery or legal compliance, including:

• Service providers and partners assigned to fulfill your request.
• Trusted infrastructure vendors (hosting, analytics, communication services).
• Authorities or legal advisors when disclosure is required by law or legal process.

We do not sell personal data to third parties.

Data Retention

We retain data for as long as needed to provide services, resolve disputes, enforce agreements, and satisfy legal obligations. Retention periods vary depending on the type of information and purpose.

Data Security

We implement appropriate technical and organizational safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction. No online system is fully risk-free, but we continuously monitor and improve our security controls.

Your Rights and Choices

Subject to applicable law, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion or restriction of processing in specific circumstances.
• Object to processing based on legitimate interests.
• Request data portability where applicable.

Cookies and Analytics

We may use cookies and similar technologies to operate core website features, analyze traffic, and improve user experience. You can manage certain cookie preferences through browser settings.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children without appropriate legal authorization.

Policy Updates

We may update this Privacy Policy from time to time. When material changes are made, we will update the "Last updated" date and, where appropriate, provide additional notice.

Contact

For privacy questions or requests, contact us at support@servicenter.tr.